Panache Hair Company is not responsible for units not fitting properly due to selecting your incorrect cap size at your time of order. If you realized you ordered the wrong size, please contact us as soon as possible.

Panache Hair Company is not responsible for the dissatisfaction of the unit, which includes but not limited to cap type (stretch mesh), track placement (machine made), threading selection(cotton), based off of personal expectations. All of our units are made with precision and care while being handcrafted and designed to bring you ultimate quality and superior value. We take our time when creating our wigs so you can be rest assured that you will receive to quality luxury products from our company.

Panache Hair Company is not responsible for any possible shedding/matting of your hair extensions and wigs. Please understand ALL human hair sheds and improper hair maintenance can result in excessive shedding and matting. Please reach out to us if you are experiencing any problems with your hair extensions/wigs, and we will gladly give your hair maintenance tips and suggestions.

No returns. No exchanges on all our products.  Please be sure of what you want and knowledgeable about what you’re purchasing.

We thank you for your support. We are not responsible for your order once it has been shipped via USPS (United States Postal Service). Typical shipping time is 1-3 business days. This does not include processing time for payment verification nor construction/customization time. 

Panache Hair Company is not responsible for wefting complications due to improper handling of our custom made wig product. All of our units are machine made with precision and expert technique to ensure customer satisfaction.

Customer service is available during our hours of operation only. We are here to service your request and address any questions or concerns to ensure that you have the best experience with our company. Email our support team at

7 -14 BUSINESS DAYS IS OUR PROCESSING TIME. (VARIES DEPENDING ON THE UNIT) & SHIPPING IS 1-4 BUSINESS DAYS.  Please note that this time frame might vary depending on demand (holiday seasons especially). Rush orders are currently not available for request. Your tracking number for shipping confirmation will be sent within this time frame. Be sure to subscribe to our newsletters to stay updated with the latest sales, discounts, giveaways, & so much more! Be sure to tag us in your selfies! We greatly appreciate your business. Thank you for shopping with us!

Have more questions? We’re happy to help!